Privacy Policy
Effective Date: July 10, 2026
This Privacy Policy explains how Snook collects, uses, stores, and protects information when you use the Snook mobile app and related services.
1. Information We Collect
- Account information: username, full name, email address, phone number, country, city, player ID, avatar, language, and login information.
- Game and economy information: coin balance, room activity, match results, rewards, referrals, coin logs, withdrawal requests, and payment or bank details you submit for withdrawals.
- Support information: messages, issue type, attachments, screenshots, and other details you send through Contact Us.
- Device and usage information: device identifiers, app version, operating system, connection status, crash data, diagnostics, and gameplay usage needed to keep the app stable and fair.
- Media permissions: if you choose to upload an avatar, selfie verification image, or support attachment, we process the selected image or file only for that feature.
2. How We Use Information
- Create and secure your account.
- Run multiplayer rooms, calculate game results, manage coins, rewards, referrals, and withdrawals.
- Detect cheating, fraud, abuse, account misuse, and technical issues.
- Provide customer support and respond to contact requests.
- Send service notifications and important account or gameplay updates.
- Improve app performance, reliability, features, and user experience.
- Show ads or rewarded ads and measure ad performance where supported by the app.
3. Sharing Information
We do not sell your personal information. We may share limited information with service providers that help us operate Snook, including hosting, analytics, crash reporting, push notifications, ad services, fraud prevention, and payment or withdrawal processing. We may also disclose information when required by law or to protect users, the app, and our rights.
4. Coins, Rewards, and Withdrawals
Snook uses coins, rewards, and withdrawal features. Game results, coin balances, rewards, and withdrawal eligibility are calculated and verified by our servers. Payment or bank details submitted for withdrawals are used to review and process your request and may be retained where required for fraud prevention, dispute handling, or legal compliance.
5. Data Security
We use reasonable administrative, technical, and organizational measures to protect your information. No internet or mobile service can be guaranteed to be completely secure, but we work to reduce risk and prevent unauthorized access.
6. Data Retention
We keep information for as long as needed to provide the app, maintain accurate server records, support withdrawals and disputes, prevent fraud, comply with legal obligations, and enforce our rules. Some logs or transaction records may be retained after account deletion where necessary for security, accounting, dispute resolution, or legal reasons.
7. Children
Snook is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
8. Your Choices
You can update some account information in the app, manage device permissions through your device settings, and request account deletion using the instructions on our Delete Account page.
9. Changes to This Policy
We may update this Privacy Policy when our app, features, or legal requirements change. The updated version will be posted on this page with a new effective date.
10. Contact Us
If you have questions about this Privacy Policy or your data, contact us through the Contact Us feature inside the Snook app or email support@mysnook.com.