Request Account Deletion

Effective Date: July 10, 2026

This page explains how Snook users can request deletion of their account and associated personal data.

How to Delete Your Account

1. Open the Snook app and sign in to the account you want to delete.
2. Go to Settings.
3. Tap Delete Account.
4. Review the confirmation message and confirm your request.

If you cannot access the app, send an account deletion request to support@mysnook.com from the email address connected to your Snook account, or contact us from the app's Contact Us screen.

Information to Include in an Email Request

• Your Snook username or player ID.
• The email address or phone number connected to the account.
• A short statement that you want your Snook account deleted.

What Will Be Deleted

• Account profile information such as username, full name, email, phone number, avatar, country, city, and player ID.
• Personal support messages and attachments where deletion is legally and operationally allowed.
• Friend, profile, and app preference data associated with the account.

Data That May Be Retained

Some records may be retained for a limited period where required for security, fraud prevention, dispute resolution, legal compliance, financial records, withdrawal reviews, or server integrity. This may include game results, coin logs, withdrawal records, device/security logs, and records needed to prevent abuse.

Processing Time

We aim to review deletion requests within 30 days. We may ask you to verify account ownership before completing the deletion request.

Important Notes

• Deleting your account is permanent and cannot be undone.
• You may lose access to your coins, rewards, game history, referrals, pending withdrawals, and account progress.
• If you return to Snook after deletion, you may need to create a new account.

Do not send passwords, one-time codes, or sensitive bank details by email. We will never ask for your password.

Contact

For questions about account deletion, contact us at support@mysnook.com.